All About Merca Express

The Benefits of Hiring an After Hours Answering Service

Mar 27

A 24 hour answering service can be a great asset to any business. It allows you to offload calls when they are not needed and can free up time for your employees so that they can focus on other tasks. It also saves you money by eliminating the cost of hiring and training a dedicated in-house staff to handle phone calls.

In today’s hyper-competitive business environment, companies need every advantage they can get. Missing a call can mean losing a potential customer, a lucrative sales opportunity or a chance to work with a unique client. Having a professional answering service means you will never miss a call and can be confident that every call is being handled in the most timely and efficient manner.

Businesses that hire an answering service can rest assured that they are being backed by a team of highly trained customer care professionals who are available 24/7 to take calls on your behalf. They can answer basic questions, schedule appointments and even provide after hours answering service. Having a live support agent on hand can help to increase customer satisfaction, boost revenue and improve brand reputation.

Many small and medium sized businesses lack the resources to hire their own front desk staff or maintain an in-house call center. A professional answering service can provide these services for a fraction of the cost. These answering services are a valuable resource for any size business as they can be a flexible and scalable solution that meets the needs of your business.

After Hours Answering Service

In addition to having a dedicated team of agents available to take your calls around the clock, an after-hours answering service can also provide call screening and routing, and offer bilingual support. This can save you time and money by ensuring that your calls are being answered in a way that best suits your company’s image.

When your clients call after hours, they need to be able to speak with a human being, not an automated machine. They want to know you are listening and will respond to their needs in a timely and compassionate manner. Studies have shown that a personal connection is one of the key elements in boosting customer loyalty. An after-hours answering service can help you deliver this experience to your customers and prospects.

Having an after hours answering service can prevent your customers from calling your competitors and help you retain them for longer. In-house receptionists can be expensive, especially in an area like New York City where costs are high. By outsourcing your after-hours answering service to an answering service, you can save on employee wages and benefits, office space and electricity.

In this day and age, your clients expect that you will be easily reachable and that they can communicate with you via multiple channels. While email is fine for simple enquiries, customers often prefer to speak with a live person. When they call and don’t receive an immediate response, they will quickly go to a competitor. Having an after-hours answering service can make all the difference in the conversion of leads into customers and retaining existing ones.