There’s an emotional and human facet in all relationships and that holds true for the bond between people and types. The COVID-19 pandemic has introduced each the strengths and weaknesses in buyer expertise underneath the highlight. This episode will deal with how connecting with prospects and guaranteeing they’ve a optimistic expertise with an organization is paramount, notably in a pandemic-driven world. Be a part of our host, Brooke Worden, President of The Rudin Group and visitor speaker, Virgil Miller, Chief Working Officer of Aflac U.S. and President of Aflac Group in a dialogue that may spotlight how and why Aflac is emphasizing three key elements of the shopper expertise in 2020, together with: – Harnessing digital to reinforce buyer experiences and exceed claims expectations – Lowering effort for purchasers when interacting with the corporate – Seamlessly integrating channels throughout gross sales and repair

Taxonomy tags: COVID-19, buyer expertise, client expertise, model loyalty, customer support, digital buyer expertise